Linden Global Learning Support Services UG 

Partners/Geschäftsführung

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Dr. Christina Limbird & Ms. Chineme Ugbor

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Bank Account/ Konto

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BANK: Deutsche Bank
ACCOUNT/KONTO: Linden Global Learning Support UG
IBAN: DE13 1007 0124 0047 2662 00
BIC: DEUTDEDB101
Steuernummer: 30/422/50661

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Court of Registration/Registergericht

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Amtsgericht Charlottenburg (Berlin)
Handelsregister-Nummer HRB 196117 B

© 2020 Linden Global Learning Support Services UG

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LINDEN GLOBAL LEARNING GDPR PRIVACY POLICY (UPDATED APRIL 22 2020) 

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Linden Global Learning Support Services UG (“Linden”) is committed to protecting your privacy. Our pledge is to safeguard any information we collect associated with you and your name, and will make every reasonable effort to use this information only as you request.

 

We reserve the right to make changes to this Privacy Policy at any time and for any reason. Refer to the “Last Updated” date of this Privacy Policy for the latest version. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the website. If you do not agree with the terms of this privacy policy, please do not access the website. Your continued use of the website means acceptance to this Privacy Policy and any changes. You are encouraged to periodically review this Privacy Policy to stay informed of updates. 

 

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Collecting and Using Your Information

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When you ask us for information or sign up for a service with us, we ask for your name, email address, telephone number, and interests, that you voluntarily give to us when you choose to participate in various activities related to the website such as newsletters or use of the platform. Linden will never sell, exchange, nor give your information collected online to a third party. In our case, Linden freelance staff are not considered 3rd parties. All freelancers have signed strict confidentiality agreements and go through training on data protection. We do not wish to send you any unwanted email, and have made it easy for you to unsubscribe from any newsletter or email we send. If you are receiving email announcements and you wish to stop receiving them, you can simply click the “unsubscribe” link in the footer of the e-mail.

 

Our servers automatically collect information about when you access the website, such as your IP address, your browser type, your access times, and the pages you have viewed directly before and after accessing the website.

 

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to personalize your experience, increase the efficiency and operation of the website, improve and respond to product and customer service requests, send you newsletters, analyze usage and trends to improve your experience with the website, as well as, create and manage your platform account and perform other business activities as needed.

 

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How We Recognize You

In general, you can visit www.Linden-Education.com without revealing any information about yourself. It is our intent to let you know before we collect any information from you online. Our website is not set up to track, collect or distribute personal information about you. We cannot, for instance, determine your email address by examining electronic records. We use the electronic records to compile statistics about how collectively our visitors interact with our website via Google Analytics. These statistics contain no personal information and are only used by the Linden technical support staff. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at http://www.google.com/intl/enuk/analytics/privacyoverview.html.

 

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Where Data is Stored

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All data is stored in GDPR compliant software and programs.

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• Email addresses - If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you sign up through any of our forms using your email address or make a purchase on this website.
  We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as allowed in the section titled Disclosure of Your Information. We currently use Google Suite for email exchange and internal record keeping. Information about Google’s GDPR privacy policy: https://cloud.google.com/security/gdpr/

• Booking and payments - We use Teachworks scheduling and payment software for booking appointments with staff, billing and record keeping www.teachworks.com Information about Teachworks GDPR privacy policy can be found here: https://teachworks.com/privacy  All of Teachworks connections to Teachworks use SSL encryption and access to all data is password protected.

• Linden Blog - We have public blogs on our websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us at info at linden-education dot com. If we are unable to remove your information, we will tell you why.

• Social media platforms and widgets. Our websites include social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our website, and they may set a cookie to make sure the feature functions properly. We also maintain presences on social media platforms including Facebook and Twitter. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them. About Facebook GDPR privacy policy: https://www.facebook.com/business/gdpr

 

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How And Why We Collect Information

Linden collects your information in order to record and support your participation in the activities you select. If you register to download a resource, sign up for our newsletter, and/or purchase a product from us, we collect your information. We use this information to track your preferences and to keep you informed about the products and services you have selected to receive and any related products and/or services. As a visitor to this website, you can engage in most activities without providing any personal information. It is only when you seek to download resources and/or register for services that you are required to provide information.

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How Do We Use the Information That You Provide to Us?

We use personal information for purposes of presenting our website and its contents to you, providing you with information, providing you with offers for products and services, providing you with information about your subscriptions and products, carrying out any contract between you and Linden, administering our business activities, providing customer service, and making available other items and services to our customers and prospective customers. From time-to-time, we may use the information you provide to us to display advertisements to you that are tailored to your personal needs, interests, and activities.

 

Access to your data, and your choices

If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation. Those rights include:

We will retain the any information you choose to provide to us until the earlier of: (a) you asking us to delete the information, (b) our decision to cease using our existing data providers, or (c) the Company decides that the value in retaining the data is outweighed by the costs of retaining it.If you would like to access the data that we received from you, or make corrections to it, you may contact us at the email or mailing addresses provided at the end of this policy.

If you registered to receive communications from us and later change your mind, you may ask that your name and contact information be edited or removed from our distribution list. You can send such a request to the email or mailing addresses at the end of this policy. You may also change or update your data at any time. For more information, please email us at info at linden-education dot com.

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You have the following rights:

• Right to be forgotten: You may delete your subscription upon request at any time.

• Right to object: You may opt out of newsletter subscriptions by simply unsubscribing

• Right to rectification: You may request to access, correct, amend or delete information we hold about you by contacting us at info at linden dot com. Unless it is prohibited by law, we will remove any personal information about you from our database at your request. This may incur charges.

• Right of access: You may at any time request access to information that we hold about you.

 

Our Team

We screen specialists according to the following steps: Once an application comes in,we screen every applicant for their background, working experience, specialization and expertise, and motivation. We also assess their session setup. Before a specialist can start working with students, we conduct a background check for identity verification and criminal record.

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Children’s Privacy

This section explains our information collection and parental choice procedures with respect to information provided by children under the age of 13 (“Child” or “Children”). We do not knowingly collect any personal information from children under the age of 13 without parental consent. Any information we collect from children is entered by an adult in the platform who is either a parent, clinician or school official when enrolling in services. Linden collects information about students directly from parents, who provide us with the Child’s first name, age, type of schooling, location, and additional notes for the specialists. The process of obtaining consent for children (and the validity of their consent) are governed by Article 8 of the GDPR. Student access to the platform is only granted to independent students that are above 18. If we learn that a child under the age of 13 has provided us with personal information via our website, we will delete it in accordance with applicable law.

 

In addition, Children may share information about themselves during sessions with Linden specialists. Linden sessions may take place via online meetings in which video images and audio of the Children are shared with the Linden specialist. At no point of online sessions, recordings are made. No information is collected directly from Children until they are in the course session. Linden shares the name, age, location, and any notes parents have provided about their child to the Linden specialist, in order to allow the most suitable support. This information shall also be treated as part of the Parent’s Personal Data and may be shared as described in the disclosure section above for business transfers and to comply with legal requirements. Children may also share information about themselves with the specialist during the session voluntarily. Linden expects staff members to follow the Linden standards of conduct. Please note that we cannot control or monitor what personal information the Child shares with specialists. 

 

Linden obtains verifiable parental consent before collecting Personal Data from a Child. If parents do not consent, then we will not collect, use or disclose any personal information about the Child, and the Child will not be allowed to use the Services in any way. At any time, parents can refuse to permit us to collect further Personal Data from the Children in association with their account, and can request that we delete from our records the Personal Data we have collected in connection with that account. Please keep in mind that a request to delete records may lead to a termination of an account and service. Parents may update the Child’s information by logging into their account. Parents can contact Linden to request access to, change, or delete the Child’s personal information by sending an email to us at linden-education.com. A valid request to delete personal information will be accommodated within a reasonable time.

 

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Online Child Protection Policy

When working online with children, we make use of every security measure possible to prevent, respond to and resolve any potential risks to children’s safety when using the company’s digital products and services. The links to online platforms are integrated into our password protected booking system Teachworks and will be sent to parents via email or can be accessed via Teachworks itself. Our commitment to keep children safe online covers all employees and other actors acting on behalf of Linden, and applies to all aspects of the company’s online operations where children are potentially impacted. Breaches of our children protection policy are followed by penalties, fines or employment-related actions.

 

Linden uses the services of Zoom Video Communication Inc. Zoom participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield. Zoom is committed to subjecting all personal data received from EU member countries, Switzerland, and the United Kingdom, in reliance on the Privacy Shield Frameworks, to the Framework's applicable Principles. Zoom is responsible for the processing of personal data it receives under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Zoom complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, Switzerland, and the United Kingdom including the onward transfer liability provisions. In certain cases, Zoom will transfer personal data from the EU in accordance with the European Commission-approved Standard Contractual Clauses, a copy of which can be obtained at https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32010D0087.

 

Zoom does not have access to identifiable health information and does protect and encrypt all audio, video, and screen sharing data. The following in-meeting security capabilities are used by Linden staff: Waiting Rooms for attendees, require Linden staff to be present before meeting starts, locking of a meeting once a student is present, disable all participants to record meetings, password protected meetings.

 

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Notice of Breach of Security

If a security breach causes an unauthorized intrusion into our system that materially affects clients or people in our database, then Linden will notify them as soon as we become aware and later report the action we took in response. We use administrative, technical, and physical security measures to help protect your personal information against theft, loss, misuse, and unauthorized access to or disclosure of the information we collect and receive. However, please note that no data transmission or storage can be guaranteed to be 100% secure. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

 

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Third Party Use Of Cookies

Some content or applications, including advertisements, on the website are served by third-parties, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

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Liability for Content

We make every effort to keep the information on our website current, but accept no liability whatsoever for the content provided. Pursuant to §7 par. 1 of TMG (German Tele-Media Act), the law limits our responsibility as a service provider to our own content on these Web pages.

According to §§8 to 10 of TMG, we are not obligated to monitor third party information provided or stored on our website. However, we shall promptly remove any content upon becoming aware that it violates the law. Our liability in such an instance shall commence at the time we become aware of the respective violation.

 

Copyrights

The content and works provided on these Web pages are governed by the copyright laws of Germany. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator.

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Contact Us

Linden welcomes your questions or comments regarding the Privacy Policy:

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Linden Global Learning Support Services
Inselstr 12a, 10179 Berlin, Germany
Email Address: info (at) linden-education (dot) com

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